Depot Repair Warranty

If a product has been repaired by ADB SAFEGATE’S Technical Service, and fails within six (6) months after such repair, ADB SAFEGATE’s Technical Service will repair the failure free of charge. However, such free repair does not apply to a product which has been subjected to misuse, abuse, and unauthorized repair.

Evaluation Fee

There is an evaluation/labor fee for all out-of-warranty items returned to be repaired. The customer shall receive a quote for repairs before anything is charged to a purchase order or credit card. Upon completion of evaluation of the unit, ADB SAFEGATE’s Technical Service shall provide the customer with a quote for repairs.

Expedited Repair Services

Expedited repair service is available for in-warranty and out-of-warranty items. An expedited repair is typically evaluated within two business days and a quote is then provided to the customer

Shipping Procedure

Proper handling, packaging, and shipping of products allow for quick processing of your request and helps ensure product quality. To save handling time, address the product directly to the Technical Service Department.

Please include the Incident Number on your return for identification purposes. The numbers should be visible on the package. Shipping without this number could delay processing.