Live Technical Support - Americas
If at any time you have a question or concern about your product, just contact ADB’s technical service department. Trained in all areas of system issues, troubleshooting, quality control and technical assistance, our highly experienced Technical support specialists are available 24 hours a day, seven days a week to provide assistance over the phone.
ADB SAFEGATE Americas Technical Service & Support (US & Canada): +1-800-545-4157
ADB SAFEGATE Americas Technical Service & Support (International): +1-614-861-1304
During regular business hours, you can also Chat with a Service Technician. We look forward to working with you!
Before You Call
When you have an airfield lighting or system control system problem it is our goal to support airfield maintenance staff as quickly as possible. To support this effort we ask that you have the following information ready before calling.
- The airport code
- If not with an airport, then company name (prefer customer id number)
- Contact phone number and email address
- Product with part number preferable or product number
- Have you reviewed the product’s manual and troubleshooting guide
- Do you have a True RMS meter available (and any other necessary tools)
- Be located with the product ready to troubleshoot