Field Support Services

Whether for installation, troubleshooting, repair or as part of our comprehensive system commissioning, factory-trained field service engineers are available around the world to help you get the most out of your ADB SAFEGATE Airfield products.

Our team of technical professionals is skilled and experienced in our products, systems and customer applications so that we can quickly meet your needs. ADB SAFEGATE is fully equipped to provide our customers with unsurpassed full service and support for their airfield lighting solutions.

If you need assistance do not hesitate to contact us at +1-800-545-4157 or +1-614-861-1304. For non-emergency comments or questions email us at [email protected].

Additional Field Support Services information can be found under:

Break Fix Service 

ADB SAFEGATE’s break-fix repair services are second to none. We can say this with confidence because we have delivered industry-leading results to the world’s busiest airports as well as general aviation locations. We strive to deliver services that help your airfield avoid loss of operations as a result of equipment down-time to quickly restore your airfield lighting and navigational aids to full operations.

We provide outstanding response times and perform quality full-service hardware and software restoration. Some value-added features of our Break-Fix services include:

  • Efficient and cost-effective best practices to keep your technology running
  • Single point of accountability for ADB SAFEGATE system issues
  • Service level agreements to measure service delivery and results

We offer the perfect blend of core and essential services; we can assist and support your airfield regardless of size. Our solutions aim at keeping your airfield operating at optimum levels.

Service Contacts

Service Agreements

We know that you are focused on your airfield lighting uptime and your maintenance resources are often stretched thin. Despite this, you need to ensure that your airfield lighting remains fully operational and robust. Preventive maintenance is an integral part of this process and it is imperative that these systems are maintained to perform at their optimal level. By implementing an ADB SAFEGATE Preventive Maintenance Program, you can ensure that your ADB SAFEGATE products are fully functioning on a regular basis and that your maintenance personnel receive regular refresher training.

ADB SAFEGATE’s Preventive Maintenance Program will allow you to achieve the highest airfield lighting performance available. Through this agreement program, ADB SAFEGATE will provide the expertise of our service engineers on-site at your airfield. Using their knowledge of your airfield and ADB SAFEGATE’s innovative systems, they will maintain and optimize your systems for maximum utilization and performance and provide other services including training and recommendations for appropriate upgrades and spare parts.

This proven program provides:

  • Reduced airfield lighting downtime
  • Reduced false and inconvenient alarms
  • Increased maintenance staff availability
  • Airfield personnel training
  • Standardized inspection and preventive maintenance routines
  • Detailed documentation of the service visit

If you want the best performance from your ADB SAFEGATE products, the Preventive Maintenance Program is ideal. To hear more about how we can assist you, or to request further information, contact your Sales Representative or our Technical Support Hotline.