Live Technical Support - Gate Solutions

ADB SAFEGATE has a dedicated team of technical professionals skilled and experienced on our Safedock A-VDGS and SAM systems so that we can quickly meet your needs. Our US-based gate technical support specialists are available 24 hours a day, seven days a week to assist you via phone or email. During regular business hours, you can also chat with a service technician

ADB SAFEGATE Technical Service (US & Canada):                        +1-800-545-4157
ADB SAFEGATE Technical Service (Canada):                                  +1-905-631-1597
ADB SAFEGATE Technical Service (Outside US & Canada):          +1-614-861-1304

Email us at [email protected]

Before You Call:

When calling about an issue with Safedock A-VDGS, we can serve you better if you collect the following information before you call: 

1 Relevant information regarding the issue you are calling about, such as gate number, flight number, aircraft type and time of event.
2 What, if any, actions have been taken to resolve the issue prior to the call.
3 If available, provide a CCTV recording of the incident to aid in aligning the information from the Safedock log file.