Live Technical Support - Gate Solutions
ADB SAFEGATE has a dedicated team of technical professionals skilled and experienced on our Safedock A-VDGS and SAM systems so that we can quickly meet your needs. Our US-based gate technical support specialists are available 24 hours a day, seven days a week to assist you via phone or email. During regular business hours, you can also chat with a service technician.
ADB SAFEGATE Technical Service (US & Canada): +1-800-545-4157
ADB SAFEGATE Technical Service (Canada): +1-905-631-1597
ADB SAFEGATE Technical Service (Outside US & Canada): +1-614-861-1304
Email us at [email protected]
Before You Call:
When calling about an issue with Safedock A-VDGS, we can serve you better if you collect the following information before you call:
| 1 | Relevant information regarding the issue you are calling about, such as gate number, flight number, aircraft type and time of event. |
| 2 | What, if any, actions have been taken to resolve the issue prior to the call. |
| 3 | If available, provide a CCTV recording of the incident to aid in aligning the information from the Safedock log file. |