What we do Products Newsroom Contact #AIS2026
Operate / Planned Maintenance

Plan ahead.
Operate with confidence.

Planned maintenance reduces downtime, operational risk and emergency repairs — replacing costly reactive responses with structured scheduled intervention.

Maintenance programmes
On Demand
✓Service Desk Support (Normal Hours)
✓Online Service Portal
✓No resources allocated
✓Service availability depends on current capacity
✓Repairs and Spares run thru standard order process
✓Level of effort and material invoiced per activity
PMA
Preventive maintenance agreement
✓Service Desk Support (Normal Hours)
✓Resources allocated and availability is secured
✓Predefined on-site preventative maintenance services
✓ADB SAFEGATE assets only
✓Optional add-on services
SLA
Service level agreement
✓24/7/365 Service Desk Support
✓Custom Online Service Portal
✓Resources allocated and availability is secured
✓Agreed KPI’s (i.e. Initial Response Time)
✓Remote support. No permanent on-site presence
✓ADB SAFEGATE assets only
✓Optional add-on services
✓ADD-ON EXAMPLES:
✓Planned PMA’s
✓Product Training
✓Remote Monitoring
✓Inspection and Diagnostics
✓Performance Reports and Consulting
✓Spare Parts Management
✓Parts Repair & Refurbishment
Maintenance as a Service
Maintenance as a Service
✓24/7/365 Service Desk Support
✓Resources allocated and availability is secured
✓Remote support
✓Shared resources at Regional level
✓ADB SAFEGATE assets and agreed Auxiliary equipment
✓CORTEX Service Maintenance Tool deployment
✓Performance Reports
✓Operations and Maintenance add-on examples:
✓Dedicated resources and assets
✓Maintenance operations structure and tools
✓Permanent on-site presence
✓Performance based KPIs
✓Documentation management
✓Maintenance Planning
FM
Facility Management
✓24/7/365 Service Desk Support
✓Day-to-day running of the airside including all related services
✓Acting on behalf of airport customer
✓On-site full resource deployment
✓Operation, Management and Engineering teams
✓Fault Reporting Center
✓Training Center
✓Custodial responsibility
✓Computerized Maintenance Management System (CMMS) support
✓CORTEX Service Maintenance Tool deployment
✓Custom add-ons

Maintenance & Support

Service Level Agreement (SLA)

Choose the service level that matches your airport's operational requirements. All programmes include OEM-trained engineers, genuine ADB SAFEGATE parts and full maintenance documentation.

Note: Service Option Examples. For reference only — exact details of service options and terms are defined within each airport's individual Service Level Agreement (SLA).

Service capability Bronze Silver
Gold Most comprehensive
Service Desk Business hours 24 / 7 / 365 24 / 7 / 365
Online Service Portal Standard Portal Custom Portal Customer Portal
Remote Monitoring — Included Customised
Reporting — Quarterly Monthly
Initial Response Time < 8 hours < 4 hours < 1 hour
On-site Response Time < 10 business days < 5 calendar days < 3 calendar days
Preventive Maintenance — Customised Programme Customised Programme
Audit and Assessments — Annual Annual
Cyber Protect — Basic Premium
Training — — Included
Add-on Services Select from catalogue Select from catalogue Select from catalogue

All SLA levels include: OEM-trained engineers  ·  Genuine ADB SAFEGATE parts  ·  ADB SAFEGATE Service Desk access  ·  Full maintenance documentation.  Response times are targets defined within individual agreements and may vary by location and system type.

Higher availability

Planned intervention prevents unplanned failures — keeping critical systems available when operations require them.

Lower lifecycle cost

Preventive maintenance consistently reduces total lifecycle cost compared to reactive approaches.

Improved compliance

Documented scheduled maintenance provides the evidence base for ICAO, FAA and local CAA regulatory inspections.

Longer asset life

Well-maintained assets perform for longer. Planned maintenance optimises performance and economic life.

Build your maintenance programme.

Our service specialists can design a programme that matches your operational requirements, regulatory obligations and budget.