Always available.
Always operational.

Phone support is available 24/7.

For support in the Americas, contact ADB SAFEGATE’s U.S.-based technical support specialists. The team provides support for airfield lighting products, power and control systems, weather systems, Safedock A-VDGS, and Cortex applications.

UNITED STATES: +1-800-545-4157

CANADA: +1-905-631-1597

You can also reach the Americas support team by email during regular business hours: 

Help us resolve your issue faster

Secure VPN diagnostics and remote monitoring enable many issues to be resolved without a site visit — faster resolution, lower cost, less operational disruption.

For Airfield Lighting, Control Systems, and Weather Product Issues

Please review the following before calling:

1. Review the product manual and troubleshooting guide.
2. Be near the product and ready to troubleshoot.
3. Have a True RMS meter available, along with any other necessary tools.

Have the following information ready:

1. Airport code
2. Company name, if not calling from an airport
3. Contact name, phone number, and email address
4. Product number or part number, if available

For Safedock A-VDGS Issues

Please collect the following information before calling:

1. Gate number
2. Flight number
3. Aircraft type
4. Time of the event
5. Description of the issue
6. Any actions already taken to resolve the issue
7. CCTV footage of the incident, if available, to help align the event with the Safedock log file

On-site when you need them.

OEM-certified field technicians deployed on-site when remote resolution is insufficient. The engineers who commission systems are the same engineers who maintain them.