Always available.
Always operational.
When airports operate, we’re available. 24 hours, 365 days. OEM engineers who designed and installed the system resolve issues when they occur.
Phone support is available 24/7.
For support in the Americas, contact ADB SAFEGATE’s U.S.-based technical support specialists. The team provides support for airfield lighting products, power and control systems, weather systems, Safedock A-VDGS, and Cortex applications.
UNITED STATES: +1-800-545-4157
CANADA: +1-905-631-1597
You can also reach the Americas support team by email during regular business hours:
Help us resolve your issue faster
Secure VPN diagnostics and remote monitoring enable many issues to be resolved without a site visit — faster resolution, lower cost, less operational disruption.
For Airfield Lighting, Control Systems, and Weather Product Issues
Please review the following before calling:
- Review the product manual and troubleshooting guide.
- Be near the product and ready to troubleshoot.
- Have a True RMS meter available, along with any other necessary tools.
Have the following information ready:
- Airport code
- Company name, if not calling from an airport
- Contact name, phone number, and email address
- Product number or part number, if available
For Safedock A-VDGS Issues
Please collect the following information before calling:
- Gate number
- Flight number
- Aircraft type
- Time of the event
- Description of the issue
- Any actions already taken to resolve the issue
- CCTV footage of the incident, if available, to help align the event with the Safedock log file
On-site when you need them.
OEM-certified field technicians deployed on-site when remote resolution is insufficient. The engineers who commission systems are the same engineers who maintain them.
Need support now?
Contact our support team
ADB SAFEGATE provides six core design resources: a CCR calculator, photometric design tools, a BIM object library, design specifications, typical installation drawings, and project-specific engineering support. All resources are available free of charge to airport designers, consultants and engineers.
Yes. The CCR calculator is available free of charge through the ADB SAFEGATE website. It calculates the correct Constant Current Regulator rating for a given circuit based on cable length, lamp quantity and lamp type — in accordance with ICAO and FAA requirements.
A CCR calculator is an engineering tool that determines the required current regulator rating for an airfield lighting series circuit. It takes inputs including circuit cable length, lamp type and quantity, and returns the minimum CCR specification needed to maintain correct current across the full circuit under all operating conditions.
Photometric design tools calculate the intensity levels produced by a proposed airfield lighting layout and compare them against ICAO Annex 14 minimum and maximum requirements. Inputs include fixture types, spacings, approach paths and runway geometry. Outputs confirm regulatory compliance and identify non-compliant zones.
ADB SAFEGATE’s BIM object library includes manufacturer-accurate models for airfield inset lights, elevated fixtures, CCRs, control systems, airfield signs and docking guidance systems. Objects are available in formats compatible with major BIM authoring platforms.
Yes. ADB SAFEGATE design resources are freely available to airport operators, engineering consultants, project managers and contractors. They can be used on projects involving ADB SAFEGATE equipment as well as for general airfield engineering reference.
