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Live technical support - Americas

Your airport needs fast, reliable support when technical issues affect operations. ADB SAFEGATE provides experienced technical service and support teams to help you troubleshoot issues and reduce disruption.

Phone support is available 24/7.

Global Technical Service & Support

Customers in Europe, the Middle East, Africa, and China can access technical support through ADB SAFEGATE’s support channels, including the customer portal, where available.

ADB SAFEGATE technical support specialists are trained in system issues, troubleshooting, quality control, and technical assistance.

  • Europe: +32-2-722-17-11
  • China: +86-10-8476-0106
  • Middle East and Africa: +971-4-452-7575

Technical Support — Americas

For support in the Americas, contact ADB SAFEGATE’s U.S.-based technical support specialists. The team provides support for airfield lighting products, power and control systems, weather systems, Safedock A-VDGS, and SAM systems.

Phone support is available 24/7.

  • United States: +1-800-545-4157
  • Canada: +1-905-631-1597

You can also reach the Americas support team by email during regular business hours:

Before You Call

Help us resolve your issue faster by having the right information ready before you contact Technical Support.

For Airfield Lighting, Control Systems, and Weather Product Issues

Please review the following before calling:

  • Review the product manual and troubleshooting guide.
  • Be near the product and ready to troubleshoot.
  • Have a True RMS meter available, along with any other necessary tools.

Have the following information ready:

  • Airport code
  • Company name, if not calling from an airport
  • Contact name, phone number, and email address
  • Product number or part number, if available

For Safedock A-VDGS Issues

Please collect the following information before calling:

  • Gate number
  • Flight number
  • Aircraft type
  • Time of the event
  • Description of the issue
  • Any actions already taken to resolve the issue
  • CCTV footage of the incident, if available, to help align the event with the Safedock log file