Operate

Keep every runway
operational. Always.

From 24/7 emergency response to full facility management — maintenance and training that keeps your airside running at its best.

24/7
global coverage
<4hr
SLA response
99%
managed availability

Always-on support

Service desk, remote diagnostics and field response. Single point of contact with three escalation levels.

Planned maintenance

PMA, SLA and MaaS programmes — from preventive agreements to full facility management, powered by CORTEX SERVICE.

Training Academy

ICAO TRAINAIR PLUS and IACET-accredited technical training, delivered by the engineers who build the systems.

PMA
Preventive maintenance agreement
Scheduled on-site visits
OEM-certified technicians
Inspections & testing
Written compliance report
SLA
Service level agreement
All PMA inclusions
Guaranteed response times
Reactive call-outs included
CORTEX SERVICE monitoring
MaaS
Maintenance as a Service
All SLA inclusions
Parts & repairs included
Full performance guarantee
Fixed monthly fee
Accreditation
ICAO TRAINAIR PLUSCertified member
IACETAccredited provider
FAA ACE-ALMCertified trainers
Common questions
Operate — FAQ

ADB SAFEGATE provides end-to-end airside lifecycle services across five stages: Plan (design and consulting), Build (project and installation), Operate (maintenance, support and training), Optimise (CORTEX digital intelligence), and Modernise (spare parts, repairs and hardware upgrades). All services are delivered by OEM-trained teams.

Yes. ADB SAFEGATE operates across 175 countries, supporting more than 2,700 airports worldwide. Regional service teams provide local-language support with escalation to product engineers when required.

ADB SAFEGATE is the OEM. We designed, manufactured and installed the equipment we maintain. Third-party providers work from documentation; we work from the engineering source — faster fault resolution, proprietary diagnostics, and genuine OEM parts.